SHOPPING GUIDE
SWELLY offers ORIGINAL & SELECT items.
◼︎ About shipping and delivery
【 shipping fee within Japan: ¥500 (tax included) 】
Free shipping for purchases over ¥20,000 (tax included).
Click Post / Letter Pack / Yupack
Shipping methods vary depending on the product you purchase. All shipping methods will be trackable.
We have started shipping overseas!!
【 International shipping fee: ¥2,500 (tax included) 】
<America, Canada, Australia, UK, France, Italy, South Korea, Taiwan, China, Hong Kong, Macau, Thailand, Indonesia, Malaysia, Philippines, Singapore>
EMS/EMS parcel
All shipping methods will be trackable.
※Prices displayed on the website do not include duties or taxes. Depending on where you live, your country's customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs), and/or taxes.
About delivery
【Regular product】
We will ship within 1-5 business days from the date of payment confirmation, excluding holidays.
【Ordered/Reserved items】
Items will be shipped within 7-14 business days (excluding holidays) from the date of payment confirmation. Please be aware that your desired date and time may not be available, as it may take longer due to mailing conditions or major holidays.
*If you purchase a set of regular items and pre-order items, they will be shipped all at once when all pre-order items are available.
*If the customer is absent for a long period of time and the storage period has passed at the post office, and the product is returned to our store, we will reship it using Yu-Pack cash on delivery. Thank you for your understanding.
◼︎ About payment methods
The available payment methods are as follows.
・Credit card (VISA, MASTER, AMEX, JCB)
・paypal
・Google pay
・Apple pay
・Convenience store payment
◼︎ We recommend paperless receipts
from a sustainable perspective. Therefore, we do not issue receipts. If you wish, please use the payment slip or statement of your payment method as a receipt.
◼︎ Defective products/returns/exchanges/cancellations
As a general rule, we cannot accept cancellations, exchanges, or returns due to customer convenience after an order has been completed.
Exchange
Size changes can be made only once.
*Limited to within 5 days of delivery date, subject to availability. Please pay the round-trip shipping fee.
Wrong delivery/defective product
In the unlikely event that you receive an incorrect or defective product, we will promptly replace it. We do not accept returns. Please contact the customer within 5 days after receiving the product. We will pay all round-trip shipping costs.
*Please note that if we do not have replacement stock, we may issue a refund.
Additionally, even if you place an order, we may ask you to cancel it due to the product being out of stock or due to sudden production discontinuation. We will promptly process the refund.
【Products not eligible for return or exchange】
・Products returned without contacting us
・Sale items, sample items, etc. ・If the tags have been removed ・If the request is made after 5 days from the product delivery date ・Products that have been used or tried on and have dirt, scratches, or odors such as cigarette smoke
・Products that have been washed, repaired, processed, cleaned, etc. after delivery ・Products that are in a worse condition at the time of return than when they were delivered
<swellyofficial@yahoo.co.jp>
*Please contact us at the email address above. Please note that inquiries on holidays will be responded to the next business day.
*If you have an email domain set, please set up your email reception settings. We do not provide support over the phone.
Business days Mon/Thu/Fri/Sat/Sun
Business hours 10:00-18:00
Closed Tuesdays/Wednesdays
E-mail swellyofficial@yahoo.co.jp
Instagram https://www.instagram.com/swelly_official/